Urinary Tract Infection

Avoid an inconvenient, uncomfortable trip to the clinic - download the app to talk with a medical professional about UTIs.

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About UTIs

A Urinary Tract Infection (UTI) is a common infection of any part of your urinary system (kidneys, ureters, bladder, and urethra). Women are at a higher risk of getting UTIs than men due to their anatomy.

Despite being the most common bacterial infection for women, they cause a lot of discomfort and potential complications when untreated, including: severe kidney infection, kidney damage, and recurrent infections.

Symptoms may include
  • Persistent urge to urinate, including frequent small amounts
  • Burning sensation when urinating
  • Urine that appears cloudy, red, bright pink or dark, and strong smelling
  • Pelvic or abdominal pain and pressure (in women)

Getting help

What we can do
  • Assess your symptoms and severity
  • Discuss whether antibiotics are appropriate, and prescribe if necessary
  • Counsel you on symptoms to monitor
We may ask you to
  • Take your temperature
  • Do a urine and/or pregnancy test
  • Wait for the urine test result prior to treatment
What we cannot do
  • If you have a complex medical history that would put you at higher risk of complications, we may ask you to be seen in person for an assessment.
  • If you are male, we may ask you to be seen in person for further investigation as UTIs are not common in men.

What is Akira?

Akira is a mobile app that gives you instant access to a team of Canadian doctors, nurse practitioners, and nurses experienced in family medicine.

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Meet your care team

We've got you covered with a growing team of over 20 healthcare professionals

Shazeen is a family physician who trained at McMaster University and University of Toronto. She has a special interest in preventative and addiction medicine. She is the Clinical Practice Lead for Family Medicine at Akira.

Dr. Shazeen Bandukwala
Clinical Practice Lead

Stéphane is a physician based at the McGill University Health Center where he practices and teaches emergency medicine since 2005. He has also worked with McKinsey and others as a business consultant and has been involved with healthcare startups in Canada. He is passionate about the revolutionary potential of mobile health.

Dr. Stéphane Borreman
Quebec Practice Lead

Pamela is a family physician based in Toronto. She completed her residency training at the University of Toronto and has a special interest in acute ambulatory care and women's health.

Pamela is available for consultation in Korean.

Dr. Pamela An

Dr. Lougheed is a family and emergency physician who trained at Queen’s University, the University of Toronto, and the University of Ottawa.

Dr. Taylor Lougheed

Ingrid is a family physician who trained at McMaster University and University of Toronto. She has specific interests in mental health, breastfeeding medicine and medical education.

Ingrid is available for consultation in Cantonese.

Dr. Ingrid Lam

Smeeta is a family physician who trained at St. George's University and completed her residency at the University of Toronto. She has a special interest in acute care and women's health.

Dr. Smeeta Khoosal

Nhon is a Nurse Practitioner who completed her studies at the University of Ottawa. She has an interest in primary health care as well as women's health, specifically obstetrics.

Nhon is available for consultation in Vietnamese.

Nhon Bogue, NP

Heather is a Nurse Practitioner and alumnus of the University of Waterloo (BSc), University of Toronto (BScN) and University of Alberta (MN). She is interested in preventative medicine, women's health and mental health.

Heather Wesselo, NP

April is a Nurse Practitioner who did her studies at the University of British Columbia. She has an interest in primary health care, specifically women's health. She also enjoys providing care to remote and rural communities.

April Bakonyi, NP
Brianna Wright, RPN

Kathryn is a Nurse Practitioner who completed her M.Sc and NP training at McMaster University. Her knowledge base is well rounded in primary health care but has a special interest in well women and infant care.

Kathryn Sharman, NP
Jennifer Skuce, RPN
Chris Yu, RN
Katrina McCarrel, RPN
Crystal Hampel, RPN

Camille is an Akira Care Coordinator and has completed her Masters in Education at Queen's University. She is interested in knowledge translation, accessibility, and cultural competency in healthcare.

Camille Di Iulio
Care Coordinator

What does it cost? Affordable, accessible care from anywhere.

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$120/yr.

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$240/yr.

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OHIP Coverage

Telemedicine is currently not covered by OHIP. However, single consults are covered under Health Spending Accounts (HSAs) or private insurance.

What about refunds?

Get a full refund on a single consult if you're unsatisfied. Memberships are also refundable after your first consult.

I got on a chat and the doctor called in a prescription which I could pick up at lunch. I would’ve been stuck at the walk-in for hours otherwise

– Eva W. (App Store Review)